faq’s

what else can we help you with?

How do I order?

Head to our menu page and add the products you would like to purchase to your cart. Click the “Ready to Checkout” button and fill in your name, email, and payment information. You will receive an eamil confirmation at the time your placed your order. The day of pick-up you will receive an additional email reminding you of all the pick-up information.

What are my payment options?

You can checkout with a credit or a debit card through our Square services.

Due to the current circumstances with COVID-19, I will not be accepting any cash or check form of payments.

How do I cancel an order?

If you would like to cancel your order, please go to your confirmation email and select options, then select cancel my order. You will receive a cancellation email confirming this action with additional information reguarding your refund.

I have already placed an order and I would like to add an additional item. How do I do so?

If you would like to pruchase additional items, the easiest way would be to submit another order. I will see that there are two orders for the same client and put your order(s) together.

Do you do special requests?

Absolutely! Feel free to email us at hello@thekiblerelf.com for any inquiries you may have.

Do you have any Gluten-Free or Vegan options?

Currently we offer a cookie log that is gluten-free and a delicous brownie pie. Weekly items may or may not be gluten free or vegan.

We do offer gluten free and vegan cake, cupcakes, and sugar cookie options. Fill out the order form found here!

For all other special requests, please email us at hello@thekiblerelf.com

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