Where Can I Find You?

We are a custom bakery, meaning all orders are made to order and we do not have a storefront. To view our latest show lineup visit our home page. I try and update this list as soon as events are added/changed/or canceled.

How do I order?

Head to our shop menu page and add the products you would like to purchase to your cart. Click the “Ready to Checkout” button and fill in your name, email, and payment information. You will receive an eamil confirmation at the time your placed your order. The day of pick-up you will receive an additional email reminding you of all the pick-up information.

What are my payment options?

You can checkout with a credit or a debit card through our Square services or pay cash upon pick-up.

How do I cancel an order?

If you would like to cancel your order, please go to your confirmation email and select options, then select cancel my order. You will receive a cancellation email confirming this action with additional information reguarding your refund. You can always email me and I would be happy to help.

 

If you are trying to cancel a custom order, your deposit is non-refundable. It cake be transfered to a future order, but there will not be a refund since I slotted out that date for your order. 

I have already placed an order and I would like to add an additional item. How do I do so?

If you would like to pruchase additional items, the easiest way would be to submit another order. I will see that there are two orders for the same client and put your order(s) together.

Do you do special requests?

Absolutely! Feel free to email us at hello@thekiblerelf.com for any inquiries you may have.

Do you have any Gluten-Free or Vegan options?

We do offer gluten free and vegan cake, cupcakes, and sugar cookie options. Fill out the order form found here!

For all other special requests, please email us at hello@thekiblerelf.com

How big are the custom cookies?

Our cookies are about 3.5″ in diameter at the longest point. Some cookie cutters are longer in one direction then the other.

Refund Policy
In the event of a refund being issued to the client, it is important to note that deposits made, delivery fees incurred, or any card transaction fees paid are non-refundable. This clause ensures that these specific costs are excluded from the refund amount and will not be reimbursed to the client. It is essential for both parties to be aware of this policy to prevent any misunderstandings or disputes regarding refund expectations.
Satisfaction Policy
If you are unsatisfied with the product received, it is important to address any issues at the time of hand-off. Once the product leaves The Kibler Elf or if the person delivering the product changes, no exchanges or refunds can be made. It is crucial to thoroughly inspect the product upon receipt to ensure it meets your expectations. Failure to raise any concerns at the time of hand-off will result in no further recourse for changes or refunds.
Product Details Policy
All photos provided by either party are intended for inspiration purposes only and are not to be directly copied or replicated. Our team will make every effort to match colors to the best of our abilities, but slight variations may occur due to factors beyond our control. Only the names, ages, or descriptions listed on the invoice will be included in the final product to ensure accuracy and compliance with the agreed-upon terms.
Cancellation Policy
In the event of cancellation, clients must provide a minimum of 5 days’ notice to receive a full refund. Deposits made are non-refundable; however, they can be applied towards a future order within a specified period. Any cancellations made within less than 5 days of the scheduled service will result in the forfeiture of the deposit. This policy ensures that both parties are protected in the event of unforeseen circumstances or changes to the order.
Delivery Policy
The delivery of goods is expected to occur at the time specified on the invoice provided to the client. It is imperative that the client or their designated representative be present at the delivery location at the scheduled time to receive the goods. Failure to be present at the specified time may result in delays or additional charges for rescheduling the delivery. It is the responsibility of the client to ensure that they are available to accept the goods as per the agreed-upon delivery time to avoid any inconvenience or complications.